We just pushed an update to the beta and the patch notes in a previous blog post. More importantly, we’re using this as an opportunity to reflect on what went well and what went bad with the beta launch, and what we’re going to do about it.
What went well:
– So far, reception is very positive, almost unanimously so and this is very encouraging for the whole team
– Our community has been incredibly welcoming and helpful to newcomers (thank you so much everyone, we’re blessed)
– We’ve identified a lot of bugs thanks to your help and also got some very helpful feedback on tweaks we can do to make the experience better
– Players are getting better at a faster pace than we expected!
– We’ve got players from all around the world
What went wrong:
– We had troubles synchronizing with our partners for key distribution, which lead to a smaller initial burst to kindle the community
– Solo farming is discouraging many players from grouping together to play matches
– New players are hesitant to create matches as they don’t want to be the host when they have little experience with the game, leading to less activity
– Not enough players overall to ensure that anyone at any time can join up on a match with at least 6 players
What went funny:
We got the coolest bug ever in the history of video games (disclaimer: this is entirely subjective and I am completely biased) when the beta started: whenever someone completed a tutorial, it gave money to every single player to ever register an account instead of just the person who did the tutorial, leading to massive amount of cash quickly piling up for no apparent reason. Luckily we could fix this rapidly, but we had to reset the credit count for some players and give them a fixed amount of credits to compensate.
Here are a series of actions we’ll take to fix the issues we encountered:
- Try to get more support from youtubers and twitch streamers. Note that it is really difficult to get in contact with popular web personalities. I keep trying to contact them but in the end, it will be up to them to decide whether or not they want to help us be successful.
- Try to schedule matches and encourage people to join our Razer Comms GoD Factory group and on our forums to plan ahead together for the best time to play.
- Open up the beta even more and distribute more keys (duh!).
- Add a quick match button.
- Make it impossible to earn EXP/credits when playing against an empty team (eventually we intend to have a penalty on experience/credits when not playing at least in 3v3, but for now this fix will have to suffice).
- Start increasing our own presence on Twitch to rally players while we are available (starting tomorrow!)
- Start making helpful video guides for our wiki and our youtube channel
Note that while we don’t have that many players online at the same time, players do log in but they leave as soon as they see there are no matches available. So if we can find ways to retain their attention, we could actually have enough players online to make regular matches without waiting. So we have to work both on ways in game to retain people longer and outside to game to direct more traffic at us. Meanwhile, encourage your friends to sign up for the beta and schedule a time with them to play :)